"In the process of maintaining the client oriented services, Christian Mission Hospital would always show its utmost commitment to the clients and beneficiaries attaching highest importance at every step on"
1. Availability of services
When Christian Mission Hospital, Rajshahi (CMHR) was founded in 1926, hardly there were any health service providers in this region. Primary health services were also remote at that time considering the non-availability of pure drinking water, sanitation services, immunization and so others. This hospital however was the only such health center provided safe delivery to mothers, child health treatment and curative health services.
In 1953, a government medical college hospital was established in Rajshahi city and there are now many private clinics and hospitals around to expand service bases. Along with the traditional services that this hospital long provided, expectations of patients and beneficiaries these days has increased to a level that, it has become urgent for CMHR now to:
- Renovate and reequip this hospital by expanding of existing physical facilities by upgrading old buildings and adding new buildings to expand physical base of the hospital.
- Modernize hospital adding more modern medical equipment to reequip to match with the present service needs.
- Give a whole new look to its existing pathological and other laboratories to ensue right diagnosis. If these labs are reequipped properly – shall be an effective source to ensure quality tests and equally a good source of income for the hospital too.
Since CMHR was not a commercially motivated one, it ran on the local income generated out of patients' charge, almost equal to the expense to run this service. There hardly was any additional money left for investment either in equipment or building. But, the traditional expectations of the patients on this hospital still run high and to cater those, a whole renovation of this hospital is now only a call of time. To see it gets fully functional again with all resources in place, these are vital agenda to immediately be addressed.
2. Accessibility to services
To have access into proper health services is a right of every citizen irrespective of their caste, color, religion or their economic status or so. This hospital still holds that notion with respect and kept all its doors open for all time to help any patient who needs medical services. Many who lack money and therefore cannot afford to seek services, this hospital remains as the last post for those disadvantaged. Though Bangladesh has advanced economically, accessibility into health services still remains a challenge for many, rural and urban areas alike. Accessibility into hospital because of distance from home, not easy communication system, weather and money all combined together contribute for not having medical services. And even they reach at the door of the government run hospital or clinics, hardly there any service available, not interests them to seek services anymore. This situation is even worse in the case of ethnic minority communities, who are almost always are forgotten groups, hardly have access into the health services facilities. But this Rajshahi Mission Hospital always attracted these ethnic community patients in any scale, who never could afford to pay even the basic cost of the services. Hospital therefore is committed to keep access open to all, mostly disadvantaged, women and ethnic groups to receive medical services.
3. Affordability
Since Rajshahi Mission Hospital runs fully on non-profit motivation, affordability of patients are translated in her/his terms as how much can s/he can afford to pay to seek services. Hospital does almost anything and everything to any, whoever enters into this premise seeking for services. Cost of services along with bed, food, medicines, diagnostic services are way low compare to the other such service providers around. But efforts should be there to expand services to attract more patients to earn just enough to hold expenses and money for reinvestments.
4. Acceptability (gender, culture, language and religion)
Hospital from the first day remains open for all patients irrespective of their religion, sex, culture, language and so others. Being a Mission hospital, if the patients turnout is taken into consideration, hardly there be 5% patients are Christian and rest are from major faith communities. Hospital though a Missionary run hospital, received acceptability to all range of people as a standard and a reliable place to seek medical services with proper nursing care, service, within means and with dignity.
